1. What is Watch House?

Watch House is a renowned retailer and brand specialising in luxury timepieces, offering a blend of heritage craftsmanship and modern innovation.

2. Where is Watch House headquartered?

Watch House is headquartered in London, United Kingdom, with boutiques located worldwide.

3. What types of products does Watch House offer?

Watch House offers a wide range of luxury watches, bespoke timepieces, jewellery, and high-end watch accessories.

4. Are Watch House timepieces handmade?

Yes, Watch House timepieces are handcrafted by skilled artisans, combining traditional methods with modern technology to ensure precision and quality.

5. Does Watch House offer bespoke services?

Yes, Watch House provides bespoke services where customers can customise the design, materials, and engraving of their timepieces and jewellery.

6. What makes Watch House different from other luxury watch brands?

Watch House combines classic craftsmanship, modern innovation, and unique designs, ensuring every product is not only functional but also a piece of art.

7. How can I ensure my Watch House timepiece stays in good condition?

To maintain your Watch House timepiece, have it serviced regularly, store it in a dry and secure place, and avoid exposing it to extreme conditions or chemicals.

8. Can I get my Watch House timepiece repaired?

Yes, Watch House offers repair services through authorised service centres, ensuring your watch is handled by qualified professionals.

9. Does Watch House offer international shipping?

Yes, Watch House provides international shipping for its products, ensuring customers worldwide can enjoy their offerings.

10. Are Watch House watches water-resistant?

Most Watch House watches are water-resistant to varying degrees; details are provided with each model to specify its water-resistance depth.

11. How often should I service my Watch House timepiece?

It is recommended to service your Watch House timepiece every 3-5 years to maintain its performance and longevity.

12. Does Watch House offer warranties on its products?

Yes, Watch House products come with a comprehensive warranty that covers manufacturing defects. Specific details vary based on the product.

13. Can I trade in an old watch at Watch House?

The company offers trade-in programmes for select watches, allowing customers to receive credit toward a new purchase. Contact the store for eligibility requirements.

14. Are Watch House products sustainable?

Watch House is committed to sustainability, using ethically sourced materials and environmentally-conscious manufacturing processes.

15. Can I purchase Watch House products online?

Yes, Watch House offers a seamless online shopping experience with secure payment options and worldwide shipping.

16. Does Watch House offer financing options?

Yes, Watch House provides financing options on select purchases, enabling customers to pay in instalments. Eligibility varies by region.

17. How do I clean my Watch House watch?

To clean your Watch House watch, use a soft cloth and avoid using harsh chemicals or abrasive materials. For deeper cleaning, visit a professional service centre.

18. What is the return policy at Watch House?

Watch House offers a 30-day return policy on unused products in their original packaging. Customised or bespoke items may not be eligible for a return.

19. What should I do if my Watch House timepiece stops working?

If your timepiece stops working, first ensure it is wound correctly. If the issue persists, contact an authorised Watch House service centre.

20. Does Watch House offer gift packaging?

Yes, Watch House provides premium gift packaging to enhance the presentation and make the gift truly special.

21. Are Watch House watches suitable for formal occasions?

Yes, Watch House offers a wide array of timepieces, including elegant designs that are perfect for formal events and celebrations.

22. What is the average delivery time for Watch House orders?

Delivery times vary based on location, but most domestic orders arrive within 3-5 business days, while international shipments can take up to 10 days.

23. What materials are used in Watch House timepieces?

Watch House utilises high-quality materials, including stainless steel, gold, titanium, and ethically sourced gemstones, for their timepieces.

24. Does Watch House sell vintage timepieces?

Yes, Watch House occasionally offers carefully curated vintage timepieces from limited collections or historical archives.

25. How do I contact Watch House customer support?

You can reach Watch House customer support via email, phone, or the contact form on their official website.